only. Ive got the same issue. Im running the latest TVos. The app lacks on-screen volume buttons, but this support article says that hardware buttons on side of an iOS device must control volume (which they don't). All I can suggest is that you take a closer look at, and verify, all of the sometimes-elusive HDMI CEC-related settings on both the TV (LG calls it SimpLink) and the soundbar (Samsung calls it Anynet+ :-). Apple TV 4K, No video quality degradation, soundbar booms. If so, thats another indication that the ATV4K, your TV and soundbar are configured correctly (HDMI CEC functions properly enabled everywhere), and that the Siri Remote needs to be reset. 1. Choosing any of the IR options results in losing volume control functionality via iOS Apple TV remote, reset to factory Soundbar, Apple TV and LG TV. The Samsung TVs remote works just fine. Long story short: I updated the firmware on my Samsung HW-Q800A Soundbar, installed two software updates (one was a major version update) in my LG CX TV and updated to tvOS 15.5.1.still no luck. My Apple TV 4K remote volume works some times and some times not Select Learn New Device 3. When it prompted that I press and hold the + for volume I did so and it read it correctly. Check to see if your TV or receiver supports HDMI-CEC. We are able to up the volume, mute the sound, but cant lower the volume. As above, the physical remote works with IR. Try relocating possible sources away from Apple TV to see if that helps. Refunds. 2. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Your iPhone will search for nearby Apple TVs; tap the TV name to begin the setup process. But in the aTV settings, the only option for volume control is IR - which doesn't seem to be working. Still it has been working for months until there was a tvOS update. Simply pressing the top of this ring button has been known to fix Fire TV Stick audio bugs. Your Siri Remote or Apple TV Remote can control volume for either your television or your receiver, not for both simultaneously. Best. Here's what it looks like on iOS 11 beta's Control Center Apple TV control on my ATV4 with tvOS 11 beta. Our Privacy & Security Course for Apple enthusiast is our most requested course! any proposed solutions on the community forums. I can't control the volume via my iPhone's volume buttons while it works well with the physical remote. You can also check out the workaround in video format below: So, if you press the home button and volume button simultaneously, you might have a chance that your Apple TV remote starts adjusting volume again. Remotes and Devices. There are some steps that you can try to fix the problem. Increase Low Call Volume; Apple TV Remote has separate volume button control for the TV's volume. Apple support team hasn't really addressed the issue yet so those affected can try the above-mentioned workaround. Also following this article I checked that Volume in Remotes and Devices is set to Auto (and actually is greyed and cannot be changed). Adjust Apple TV audio. 1-800-MY-APPLE, or, Set up the Apple TV Remote on your iPhone or iPad, If your Apple TV remote isn't working - Apple Support, If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Sales and -For example: When the macOS updated from Catalina to Big Sur most HP printers stopped connecting and working with Mac computers until they received the update from their manufacturer. Any suggestions on how the heck we can get Apples attention on fixing this? Ive tried everything instructed on Apple support pages, and whats also mentioned in this older thread - but no luck in any way Other options? Heres how you can check your Apple TV remote battery level: Another thing you need to make sure of is whether your Apple TV remote and receiver are free of dirt and dust particles, especially if you have had these devices for quite some time. Apr 28, 2021 4:06 AM in response to shiny334, Apr 28, 2021 4:14 PM in response to Urquhart1244, I tried that and it wont control the volume still. How does one fix this? Suddenly my Apple TV Siri remote doesnt work. No, not really! provided; every potential issue may involve several factors not detailed in the conversations Urquhart1244. Verify how the Apple TV remote controls volume, as specified in Settings. I have unplugged both devices overnight as well and nothing has changed . I have tried learning a new remote in Apple TV settings but still no luck. Apple TV Volume Is Not Working: The TV/Control Center button and the Volume Down button have to be pressed at the same time. Release the buttons. My Apple TV 4K+ Volume Feature Not Working. Apple recently released tvOS 15.6 update for Apple TV with general performance and stability improvements. Go to Settings App > Remotes and Devices > Volume Control. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. Source. If not, reach out to Pioneer customer support or a device forum to see if there is a current software or firmware update to resolve the issue of miscommunication. If you're referring to the Apple TV remote volume buttons, these steps may help: If the volume buttons on your Apple TV remote stop working. I have the same setup and the same problem. If the volume doesnt respond, follow steps to manually program your Siri Remote or Apple TV Remote for volume control. Use the Siri Remote to turn your TV on or off. If your remote is still on the fritz, it may be time to order a replacement. The status light on your Apple TV will turn off and on again. If that doesn't work, restart the Apple TV by pressing and holding the Menu and . Your iPhone is not able to send an IR signal. My Apple TV remote volume controls wont work on my tv anymore. It seemed to learn the IR signals just fine. The following are some ways to use your iPhone as an Apple TV remote: If the problem persists even when trying all the above troubleshooting methods, you may need assistance from Apples support staff to get the remote fixed. Similar for the Siri Remote: with a compatible receiver in the setup, volume control through CEC is an option. 4,346. After that, you may charge the Apple TV remote with a lightning wire. In some cases, it works after pressing the button multiple times. You can fix this error in many ways. This is just with watching something on the apple tv. I went to settings and added a new device for tv volume. Anyone still got support on their ATV and can give Apple a support call about this issue? The status light onyour Apple TV will turn off and on again. provided; every potential issue may involve several factors not detailed in the conversations An announcement stating that the remote is paired or paired will appear in the top-right corner of your Television. I tried the learn new device option. On your Siri Remote or Apple TV Remote, press or to turn the volume up or down. Refunds. If you like tricks and tips about how to use Apple products, be sure to sign up for our free Tip of the Day newsletter! The Apple TV remote volume control was working. Gregor-1138, Apple TV 4K Siri remote volume control not working. (I am not sure if this is supposed to work). If your speakers aren't showing, select Add Equipment from the Equipment Control menu. Her latest piece, "Temporizing: Self Portrait" can be found in the Winter '21 edition of. If the volume can be adjusted using the volume buttons on the TV, but not the remote control, then reset the remote control to factory specifications. the strange part is I can still turn my tv off using my apple remote meaning the CEC feature is still working , just not for volume control . To start the conversation again, simply only. 1-800-MY-APPLE, or, Sales and Make sure that the remote is about three inches from the Apple TV. I got the exact same issue with the Samsung Q900A Soundbar and the Samsung Q95A TV. Jun 1, 2022 1:29 AM in response to baeda_. any proposed solutions on the community forums. Looks like no ones replied in a while. The Apple TV will let you know that the remote is successfully paired with it. iPad iPad Pro (6th generation) Developer Apple Inc. Me setup is Apple TV > marantz AVR > Vizio tv. A forum where Apple customers help each other with their products. I've tried the "training" menu to setup volume control but didn't get anywhere with it. Go to ATV settings. You will receive a "Connection Lost" notificationin the corner of the TV screen, and then the remote will restart. After this it said I could control volume. Learn how to control Apple TV with iOS or iPadOS Control Center. If it turns out that the problem is with the Apple TV remote, you might be able to get a replacement. This site contains user submitted content, comments and opinions and is for informational purposes I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Pick up the remote for your television, soundbar, or audio receiver. Head here. Thank you for posting in Apple Support Communities. Only the volume buttons work. It will only be used to control volume over IR with the TV. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I've checked that HDMI CEC is active and I can control my Apple TV playback with the TV remote (Phillips). only. I also attempted to update the firmware of the remote with no luck - connected to power over night and firmware stayed the same not sure if it is on the latest firmware or if the update is not pushing through. rkaufmann87, User profile for user: To fix Apple TV remote volume not working, try moving the remote closer to the Apple TV and check the remote batteries level and condition. No updates installed on the soundbar in the meantime, May 23, 2022 10:41 AM in response to baeda_. May 23, 2022 1:08 PM in response to mikereed36. vazandrew, call The weirdest part, is my old remote sitting in the room worked for volume but nothing else. Join the only free daily newsletter that reveals new things you can do with your iPhone in just a minute a day. If this doesn't seem to fix the problem, try plugging in your Siri Remote via the port at the bottomto charge for at least two hours. provided; every potential issue may involve several factors not detailed in the conversations Remote used to control tv/Volume. My Apple TV remote works but no longer controls the volume of the TV. Fix It Quick, Retrieve Deleted Phone Numbers on Your iPhone, 6 Ways To Know if Someone Blocked You on iMessage. You can either order directly from Apple, or you can order from a third party. May 21, 2022 8:10 PM in response to @Anthony. Copyright 2020 Also, although this isn't your situation, we just want you to understand how another manufacturer's products can sometimes lose communication due to updates. Enter your email to get your first tip immediately. Both EasyShare and EasyShare remote are active on the TV. It will unlink. Im no longer able to control volume and mute on my Pioneer receiver. To do this: Open the Settings app. Go the Home screen on Apple TV and select Settings > Video and Audio > Audio Output. Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. Using Settings, on Apple TV 4K, or 4 th generation: Go to the Settings > System > Restart. I also want to note that the mute and unmute function on the ATV4K remote works as well. "Press and hold the TV/Control Center button and the Volume Down button at the same time. TV via IR will control the volume for TV directly (not via the Apple TV box), presumably the same way as before enabling CEC. audio. The Samsung article from bgmeek was not helpful nor relevant. Is there anything i can do?? Want to know more about us? To start the conversation again, simply This Apple TV Remote Locator Case is worth a look. Sounds like a bug to me, but I'll leave it to the folks on here to confirm. volume up is working but volume down will not work. only. Youll need a line of sight with your TV and the Apple TV remote to regulate volume, unlike the Apple TV, which uses Bluetooth and WiFi. The weirdest part, is my old remote sitting in the room worked for volume but nothing else. If asked, place your remote on top of Apple TV to complete pairing. Affected Apple TV owners immediately took to the community forum to report about the same. Nevertheless, well keep an eye on the developments about the Apple TV remote volume control issue and update the article accordingly. any proposed solutions on the community forums. Wait while your remote restarts. I dont think any TV will support that. The default IR commands would work for many TVs (and other audio equipment). . Hard Restart Apple TV. I use the same workaround but is not the same. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of However, in lieu of enhancing the general performance, Apple TV might have overlooked the proper management of the remote volume functionality. Any ideas? ARC is audio return channel, it's ONLY use is to send audio "backwards" over an HDMI connection, it has nothing to do with sending commands. All postings and use of the content on this site are subject to the. Step 3: Clean the sensor window on your Apple TV Remote (The sensor window is located at the top of your remote) Step 4 . Apple disclaims any and all liability for the acts, Subscribe to our Insider program today and take advantage of a limited-time 30-percent discount, plus an extra 10 percent if you're a senior, veteran, or service personnel! last night my Apple TV did an automatic update to tvOS 14.7 . If you have the 2nd gen Siri Remote (silver with round directional control), press and hold the volume up button and the back button ("<") for five seconds. This site contains user submitted content, comments and opinions and is for informational purposes To do this, hold the little TV button (right above the volume buttons) and the volume down (-) button for 5 seconds. During playback, you can control your TV or audio/video receiver volume with the Siri Remote. I believe the issue started with tvOS 15.4 (and 15.5 didnt fix it). I've tried them all in varying combinations with no luck. If your Apple TV Remote's volume buttons become unresponsive, it may be because of a bug that can occasionally pop up. Frustratingly, the Apple TV Remote's volume will just randomly stop working sometimes. We understand that you are having some issues with your Apple TV remote controlling volume and mute functions since the last firmware update. AppleTV Remote not working except for volume buttons. Check and Use Siri Remote to Ddjust the Volume. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. As such, when using the Siri remote to control Apple TV, keep in mind that the connection is entirely based on Bluetooth, so you must stay within range of the Apple TV and then ask Siri what you wish to. Bring the remote closer to the Apple TV - The battery charge may be minimal and thus may emit a weak IR signal from the remote to the Apple TV set-top . I have turned on the CEC control which allowed me to turn off the tv with the apple remote but cannot change volume. Start with three devices for free and add more for just $2 per device, paid monthly. Apr 6, 2022 6:53 PM in response to @Anthony. Volume control uses HDMI-CEC. -We would recommend disconnecting the receiver from your TV and unplugging its power, then reconnecting and setting up as new to see if that resolves. I simply restarted the Apple TV remote. Also keep myself away from troubles as I age. I can confirm that tvOS 15.5 did not resolve this issue. SettingRemotes and Devices[ ] Volume Control. Apple TV 4K remote unable to control display volume a few hours ago, the volume control buttons on my apple tv 4K remote suddenly stopped working, and i haven't been able to control my television's volume ever since. I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Did you ever find a solution for this? Apple TV. Or a way to manually force it to use CEC instead? Ive also talked about checking the remotes battery. First off, check the TV volume control to ensure that the volume is set to the lowest or in mute mode. Refunds. That hardware is not capable of sending IR and thus it can only work with HDMI CEC. I have a new Apple TV and I am using with a relatively new Samsung TV. Any suggestions on connecting my Apple TV to this new LG C1 so I am able to control Power, Source, and most importantly Volume would be greatly appreciated. I cant even use my phone to turn the volume up anymore . Before graduating in the spring of 2021 with her Masters degree in Literature, specializing in early 20th-century American and British Modernism, she was a college writing tutor and University English professor. But cannot control the volume using my Apple TV remote nor the remote on my phone . Step 1: First, try the restart method listed above. If your remote is paired but the volume control still isn't working, try restarting your Apple TV. Posted on Feb 6, 2022 6:02 AM View in context. I tried pressing the volume and mute buttons and nothing worked. This site contains user submitted content, comments and opinions and is for informational purposes Looks like no ones replied in a while. I have the same issue with a LG 77 CX OLED TV and Samsung QL-800 Soundbar. To put the remote into pairing mode, move near the Apple TV and press and hold Menu and Volume Up for a few seconds. Enter this code on the pairing screen. Preface: I've got my Apple TV connected to an HDMI hub/switch that supports 4k60fps and ARC. As such, it needs line of sight between the remote and the TV IR receptor (unlike the bluetooth for the navigation controls). 748. tvOS 14.7 has been out for 44 days, and the automatic updates have some spread, but generally not 6 weeks (unless the unit was turned off for all of the past 5.5 weeks). Fortunately, we know exactly how to fix it and will walk you through the steps below. Am I missing something? Effortlessly set up and manage all of your Apple devices with Jamf Now! Perform a Sound Test. The physical Apple Remote uses IR to send the volume control signal directly to the TV (or receiver); not to the Apple TV box (when the above doesnt apply). Very strange issue. I have 3 iphones and i have tried to control volume from all 3 iPhones, unfortunately none of them work. My Apple TV is connected to a Yamaha receiver, which connects to a Panasonic TV. resetting the remote did not help unfortunately. I tried moving the old remote to the other side of the house to avoid some weird data/connections being sent to that one, but it's still having the same issue, no volume on new Siri remote even though it said it connected fine. Mango Life Media, LLC 1-800-MY-APPLE, or, manually program your Siri Remote or Apple TV Remote for volume control, Sales and Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV . From this hub I can have my soundbar, TV, and Apple TV interconnected and they work perfectly in-sync with CEC enabled. given that this post is from 12-23-2019, I don't think that tvOS 15.4 is to blame. This is found under Settings->Remotes and Devices. While there are occasions where the Siri Remote needs to be charged or replaced, in this case, it is usually a bug that can pop up for no apparent reason. Also the function is also available in the iOS Apple TV remote via the control center but even through the control center the function for volume down does not work only volume up.